IntelliShop

A customer experience research company providing mystery shopping, compliance auditing, and brand standard evaluations across multiple industries.

About IntelliShop

IntelliShop is a customer experience measurement company that combines mystery shopping with data analytics to help businesses understand how customers perceive their brand. The company works across a wide range of industries including retail, food service, automotive, financial services, and healthcare.

IntelliShop is known for its technology-driven approach, using mobile-friendly reporting tools and real-time data dashboards. For mystery shoppers, this means a more streamlined experience when accepting assignments and submitting reports. The company is an active member of the MSPA.

Types of Assignments

Retail and convenience store evaluations
Quick-service and casual dining restaurant shops
Automotive dealership service assessments
Banking and financial service visits
Compliance and brand standard audits
Telephone and online customer service evaluations

How to Apply

Registration is free through the IntelliShop website. After creating your profile, you can search for available assignments by location and type. IntelliShop uses a scheduler system that lets you view and claim shops in your area. Some shops may require a brief certification or background check depending on the client.

Pay and Reimbursements

Pay depends on the assignment type and location. Basic retail and food service shops typically pay between $10 and $25, while more complex evaluations like automotive or financial assessments can pay $25 to $60 or more. Many food-related assignments include meal reimbursements. Payments are made on a monthly cycle.

What to Expect

IntelliShop provides detailed shop instructions for each assignment, including specific scenarios to follow and criteria to evaluate. Reports are submitted through their online platform and typically need to be completed within 12 to 24 hours of the visit. The company values consistency and detail in reporting, and top-performing shoppers gain access to premium assignments.